Students have been in the situation where technology fails when it’s needed the most. But tech-aid can always be provided, whether the issue is a long awaited assignment ready to be submitted as Canvas suddenly crashes or your declared major needs an update and Wingspan suddenly freezes. There’s always an opportunity to ask for help.
Citrus has provided students and faculty with the personnel and tools to succeed during remote instruction.
Through the Technology and Computer Services Center students and faculty members can find services for communications infrastructure, as well as for administrative programs. This includes help with Canvas, Wingspan and email.
Students can find a variety of solutions to their technological problems through a request form available on the TeC’s web page.
Data from the tech services center said the amount of daily forms sent in by both students and faculty members vary depending on the types of technological issues occurring.
The data shows the most requested tech service since remote instruction was about the Citrus’s email system, with 40 percent of all forms submitted to Technology and Computer Services since the college went to remote instruction.
Issues with Canvas accounted for 14 percent, issues with Wingspan accounted for 20 percent, network logins accounted for 13 percent and other miscellaneous issues accounted for 13 percent of all forms submitted since remote instruction began.
TeC Services has been a useful resource for many semesters and more students have come to appreciate the help provided to them since remote instruction began.
“When I had to reach out to the tech center because Canvas was down, they were timely in their response and very helpful,” Citrus College student and communications major, Madison Doyle said.
The quick responses and successful results of the services provided by the technology and computer experts prove to be helpful to students.
“Our help desk is open remotely Monday-Friday from 8 a.m. to 5 p.m., answering our help desk line at (626)-857-4100 and resolving issues on our online report form,” Technology Operations and Support Services Supervisor Tom Cheng said.
